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14-Day Returns & Exchanges

We offer free 14-day returns & exchanges to make sure your purchase is just right.

Insured & Secure

Full insurance is guaranteed when you use our free shipping label and follow packaging instructions.

Sustainable Packaging Promise

By utilizing recycled materials, we minimize waste in landfills and oceans, helping create a cleaner, more sustainable planet.

Return & Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, click here.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question, click here.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right . Must be notify us within 7 days of delivery. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tigrisjewelryco@gmail.com.